Next Gen 911, a High-Tech Call/Text/Video System to Replace Old 911 Call Centers
By Yehudit Garmaise
An upgraded, higher technology system called Next Generation 911, which will eventually include live-streaming and should provide quicker response times will replace simply calling 9-1-1 in emergencies in NYC by the end of 2024, according to news12Brooklyn.
The new emergency system, which is called Next Generation 911 is abbreviated as NG911. It will allow both New York City residents and emergency workers to send and share texts, photographs, and videos to the NYC’s 911 system, so that even before arriving on the scene, first responders will have more information with which to handle emergencies.
In addition, NYC officials expect that the additional information via photographs and videos coming in from callers will reduce the time it takes the 911 call centers to handle calls internally.
Every year, approximately 9 million callers reach out to NYC’s 911 call centers, which operate out of both Brooklyn and the Bronx.
The $270 million upgrade to NYC’s 911 network will be tested and implemented in phases until it goes 100% live at the end of next year.