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Readers Write: Frustration with JetBlue Flight After 12-Hour Delays and Mistreatment

Readers Write: Frustration with JetBlue Flight After 12-Hour Delays and Mistreatment

Dear BoroPark24,

I am writing to share my recent harrowing experience on a JetBlue flight and to shed light on the mistreatment endured by myself and fellow passengers.

On a recent flight from Las Vegas to New York, which included around 30 Jewish passengers, among them many Boro Parkers, including elderly individuals and children, we experienced a series of delays and mishaps that left us frustrated and exhausted.

Scheduled to depart at 12:52 PM, our flight was repeatedly delayed without explanation, leaving us stranded in the airport for approximately 5 hours. Throughout this time, the crew was unresponsive and failed to provide basic necessities such as food and water, despite our pleas.

After enduring this lengthy delay, we were informed that the delay was due to high temperatures on the plane. Boarding finally commenced around 6:00 PM, only for our relief to be short-lived. Approximately an hour after takeoff, an announcement was made regarding a malfunctioning engine, prompting an emergency landing at the Los Angeles International Airport.

Upon arrival in Los Angeles at around 8:30 PM, well beyond our scheduled arrival time, we were assured that alternate flights would be arranged promptly. However, this promise was not fulfilled, and passengers were left stranded without food or water.

Despite numerous requests from Jewish passengers for kosher food, none was provided, further exacerbating the discomfort and inconvenience.

At around 11:00 PM, it was announced that a plane from a different flight would be used to accommodate us. However, the manual check-in process, conducted with pen and paper, resulted in further delays and confusion. We finally departed at 1:30 AM, landing in New York at 8:45 AM, a staggering 12 hours after our original arrival time.

Throughout this ordeal, JetBlue's communication with passengers was inadequate, and the lack of provisions during the lengthy delay was unacceptable. Despite assurances of compensation for incurred expenses, the $150 provided per passenger was woefully insufficient to cover the inconvenience and hardship experienced.

And that's how over 30 families began the back-to-work season: frustrated, exhausted, and disrespected.

A Boro Park resident


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  • May 10 2024
  • |
  • 9:25 AM

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