Verizon Is Offering a $20 Credit After Yesterday’s Outage

By Y.M. Lowy

Verizon says it is offering a $20 account credit to customers affected by Wednesday’s outage.

The credit can be found in the myVerizon app once it becomes available, and customers should receive a text message when it shows up. Business customers will be contacted directly.

The outage began late Wednesday morning and impacted wireless calls and data across the country. For hours, phones could not make regular calls or use data, though emergency 911 calls were still able to go through. Verizon says service was fully restored later that night and recommends restarting your phone if you’re still having trouble.

In a statement, Verizon admitted it did not meet expectations during the outage and said the credit is meant to cover multiple days of service on average.

The company has not said what caused the outage, but says it is continuing to work to prevent this from happening again.

Photo: Shutterstock