Boro Park Resident Gets United Airlines to Change Motzei Yom Kippur Flight Time
Miriam Werczberger, a long time local Boro Park resident, was looking to fly to Israel for Succos on the United Airlines motzei Yom Kippur flight. To her dismay, the Sept. 28th evening flight, leaving from Newark International Airport, was scheduled to depart at 8:05 pm, and with Yom Kippur ending at 7:23 pm, the timing would make it impossible for her to do so.
United Airlines' evening flight, from Newark to Tel Aviv, has always departed at 10:50 pm. Due to COVID-19 schedule changes, in effect through Oct. 23rd, the flight time was pushed back to 8:05 pm, making it virtually impossible for observant Jews to fly.
When Mrs. Werczberger discovered the time change, she was surprised at United for not noticing the problem and decided to do something about it.
She wrote a letter to United's Oscar Munoz and Scott Kirby asking the company to restore the 10:50 pm flight time.
To her surprise, Wendy, the secretary to United Airlines' President, called and told her that United was looking into her request and that they would make the change during their weekly Saturday schedule updates, which fell out on Rosh Hashana.
"I was looking to take the flight, but I couldn't because of the timing, I decided to reach out to United, I didn't think they would even open my email, but I figured I at least had to try," Mrs. Werczberger said. "I was shocked when I got a call back from the companies executive office."
After Rosh Hashana, Mrs. Werczberger went to check the United Airlines website, and sure enough, flight number 90 had changed its departure time from 8:05 pm to 10:50 pm.
"One thing I have to say is, United listens to feedback. They are understanding and cooperative, I brought them a problem, and they worked to fix it, quickly and efficiently."
DansDeals and The Wall Street Journal also published this story, and the feedback on their page, from their diverse audience, was almost 100 percent positive.